Terms of Service

What We Provide:

• • Free eligibility assessment for council tax reduction
• • Personalised calculation of potential savings
• • Guidance on application processes
• • Information about local council requirements
• • Support with application submission

What We Don't Provide:

• • Legal advice or representation
• • Guaranteed approval of applications
• • Financial advice beyond council tax reduction
• • Direct council tax payments or management
• • Benefits other than council tax reduction

Information Accuracy:

• • Provide accurate and complete information
• • Update us if your circumstances change
• • Not provide false or misleading information
• • Verify information before submitting applications

Appropriate Use:

• • Use the service only for legitimate purposes
• • Not attempt to access unauthorized areas
• • Not interfere with service operations
• • Not use the service for commercial purposes
• • Respect intellectual property rights

Legal Compliance:

• • Comply with all applicable laws and regulations
• • Not use the service for fraudulent purposes
• • Ensure you have the right to provide information
• • Be responsible for consequences of your actions

Estimates Only:

Our calculations are estimates based on available information. Final decisions rest with local councils. We cannot guarantee specific outcomes or savings amounts.

Information Accuracy:

While we strive for accuracy, council tax reduction rules and local criteria may change. Always verify current requirements with your local council.

System Availability:

We aim for 99.9% uptime but cannot guarantee uninterrupted service. Maintenance, updates, or technical issues may cause temporary unavailability.

Third-Party Services:

We integrate with third-party services (councils, data providers). We are not responsible for their availability, accuracy, or decisions.

Our Rights:

• • Website design, content, and functionality are our property
• • Software, algorithms, and calculations are protected by copyright
• • Trademarks and service marks belong to us
• • You may not copy, distribute, or modify our content

Your Rights:

• • Personal, non-commercial use of our service
• • Access to your own data and results
• • Right to share your results with relevant parties
• • Right to print or save your assessment results

Prohibited Uses:

• • Reverse engineering or attempting to copy our systems
• • Creating derivative works or competing services
• • Removing copyright or proprietary notices
• • Commercial use without explicit permission

Legal Framework:

• • UK General Data Protection Regulation (UK GDPR)
• • Data Protection Act 2018
• • Privacy and Electronic Communications Regulations
• • Latest 2025 data protection requirements

Your Rights:

• • Access to your personal data
• • Rectification of inaccurate data
• • Erasure of data (right to be forgotten)
• • Data portability and restriction of processing
• • Right to object and withdraw consent

Service Disclaimer:

Our service is provided "as is" without warranties of any kind. We do not guarantee accuracy, completeness, or suitability for any particular purpose. Use at your own risk.

Limitation of Liability:

To the fullest extent permitted by law, we exclude all liability for direct, indirect, consequential, or incidental damages arising from use of our service. This includes loss of income, data, or opportunity.

Maximum Liability:

Where liability cannot be excluded by law, our maximum liability to you is limited to £100 or the amount you paid for our service (if any), whichever is greater.

Your Right to Terminate:

• • You may stop using our service at any time
• • Request deletion of your account and data
• • Withdraw consent for data processing
• • No penalties for discontinuing use

Our Right to Terminate:

• • Suspend or terminate service for terms violations
• • Block access for security or fraud reasons
• • Discontinue service with reasonable notice
• • Modify service functionality as needed

Effect of Termination:

• • Access to service will be discontinued
• • Data retention as per our Privacy Policy
• • Surviving clauses remain in effect
• • No refunds for free services

Notification Methods:

• • Update the "last updated" date at the top of these terms
• • Email notification to registered users
• • Prominent notice on our website
• • Pop-up notification on next service use

Your Options:

• • Review changes before continued use
• • Accept new terms by continuing to use the service
• • Discontinue use if you disagree with changes
• • Contact us with questions about changes

Applicable Law:

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution:

• • We encourage informal resolution first
• • Alternative dispute resolution may be available
• • Small claims court for minor disputes
• • Legal action as a last resort

Consumer Rights:

Nothing in these terms affects your statutory rights as a consumer under UK law. If you are a consumer, you may have additional rights that cannot be excluded.